Featured Guests
Tim Veltkamp, Director of Quality Management
Gregor Wells, Director of Information Technology
Webinar Summary
DPS launched Synthesis as their knowledge management platform in October 2019. It addressed many firmwide needs: connecting their offices, making information findable, and creating a space for new knowledge to live. As employees shifted to working remotely, then hybrid, Synthesis became even more important to business operations.
During this time, DPS was also in final development stages of their Quality Management System (QMS). The QMS includes procedures, responsibilities, and resources for making quality a basic business principal throughout the project delivery process. The impact of the QMS starts in business development and goes all the way through construction.
In 2024 these two efforts came together when Tim Veltkamp, Director of Quality Management and Gregor Wells, Director of IT joined forces to revamp DPS’s intranet as part of their transition to Synthesis 6.
We’re excited to share this Deep Dive webinar exploring the connection between quality management and knowledge management at DPS.
Enjoy!
Webinar Timeline
INTRANET TOUR
00:00 Welcome and Speaker Introductions
01:51 Synthesis Background at DPS
04:09 Approach to Synthesis 6 Transition
DPS QUALITY MANAGEMENT SYSTEM
05:28 Making Quality Part of the DPS Culture
08:04 DPS Quality Management System
09:46 Stages of the Quality Management Cycle
12:06 Ongoing Intranet Content Development
QUALITY PLANNING
15:00 Overview
15:39 Design Process + Design Community
18:35 Design Typologies
QUALITY ASSURANCE
22:33 Owners Project Requirements
25:45 Drawing Fundamentals
27:08 Code Analysis
28:11 DPS Documentation Standards
QUALITY CONTROL + IMPROVEMENT
29:25 Quality Control
30:12 Quality Improvement
31:37 Examples
LEARNING + DEVELOPMENT
35:40 Learn + Grow Community
Q+A
39:14 Q: Can we take a closer look at the Starter Detail library?
42:41 Q: How do you avoid duplicating content?
44:50 Q: How do you point junior staff to this information?
47:37 Q: Who can contribute?
50:55 Q: How do you allocate time for this work?
53:37 Q: How do you encourage use of the content?
56:08 Q: What are your quality metrics?
