Featured Guests
Andrea Moede, Knowledge Specialist
Webinar Summary
We are pleased to share how Andrea Moede, Knowledge Specialist at Eppstein Uhen Architects (EUA), is transforming Connect, EUA’s Synthesis intranet, to fully harness the power of AI Search in order to reduce the amount of time employees spend searching for information, improve productivity, and elevate employee engagement.
In this engaging webinar, Andrea shares her strategic approach to preparing EUA's content and teams for AI-driven knowledge discovery, including:
Showcasing Real Results: See a live demo of AI Search at EUA, featuring queries across departments like IT, Marketing, HR, and Sustainability drawing meaningful results from pages, posts, videos, documents, and employee and project profiles on their intranet.
Optimizing Intranet Content for Success: Learn how Andrea tackled outdated, missing, and conflicting content by partnering with department and practice leaders across the firm.
Building and Refining Queries: Get insights into their collaborative process for crafting effective queries and improving search accuracy through targeted testing and feedback.
Training and Rollout: Understand EUA's phased rollout strategy, including tools, training sessions, and sample queries to guide users through the transition to AI Search.
Andrea’s mantra, "Connect is only as good as the content we put in," reflects her dedication to building the content to power a future-ready answer engine with Synthesis AI Search.
Whether you're already in the AI Search beta or looking for advice on how to get started on your AI Search journey, this webinar is a must-see.
Enjoy!
Webinar Timeline
Introduction
00:00 KA Introduction to Andrea and EUA
01:35 Andrea’s Role(s)
03:14 EUA Overview
03:45 Connect Background and Agenda
AI Search Live Demo
05:05 What do I need to know about BXP?
06:31 Is EUA licensed to practice in Michigan?
07:36 Narrative: What’s our approach to historic preservation?
08:40 Affinity + Applications Library
10:33 Autodesk email change?
Auditing Content
12:05 “Connect is only as good as the content we give it to work with.”
13:20 Using AI Search as Catalyst for Auditing Content
14:18 Getting Started: Testing, Feedback, Stream Admin, Pilot Group
17:15 Goals of Pilot Group
Using AI Search to Influence How We Package Information
19:16 Use Posts to Promote Info
22:10 QA Format + AI Search
23:55 Use Video Chapters
27:53 Use Best Bets
28:58 Prioritize Pages Over Documents
Testimonials
32:42 Maxim Medvedev, IT Specialist
34:10 AJ Zandt, Content Writer
35:12 Example: Summarizing Posts + Creating a Narrative
What’s Next?
36:40 AI Training
38:10 All Employee Launch
38:30 Maintenance
Q+A
40:00 How was feedback collected from your user group?
41:08 Search Optimization Feedback Tool Demo
43:00 How are you planning to launch company-wide?
45:50 Does all of your marketing communications + BD live on Connect?
47:40 Does AI Search also search directories?
50:20 How did staff react to deleting/editing old posts?
53:50 Weighting results based on content type + freshness
54:55 What was the timing of your cleanup?
