Launching Synthesis @ RDG Planning & Design

December 19, 2019 Knowledge Architecture

Featured Guests

Ron Heims, Principal and IT Director at RDG Planning & Design
Susan Strom, Director of Client Success at Knowledge Architecture

Webinar Summary

Twelve years ago, RDG Planning & Design developed an intranet to help employees find firmwide standards, procedures, and company announcements. Over time, their homegrown intranet had become cumbersome to maintain and the content became outdated. As RDG evolved, they needed a knowledge-sharing solution that was more flexible and supportive of user-generated content.

Last year, RDG partnered with Knowledge Architecture to reboot their intranet technology, governance, and team. The result is their new Synthesis intranet, “The Know.”

Today, 100% of employees visit “The Know” monthly, 95% of employees access essential standards and guides monthly, and 80 - 95% of employees open news and announcement posts weekly.

In this webinar Ron and Susan share RDG’s story along with current best practices for launching an awesome intranet, including:

What makes an awesome intranet?
Who makes an awesome intranet?
How to launch your intranet awesomely.

We wrap up with a brief tour of RDG’s awesome intranet!

If you only have a few minutes, we recommend jumping to three highlights:

Great Intranet Teams (19:04)
Kübler-Ross Change Curve (29:24)
Brief Tour of RDG’s Awesome Intranet (38:48)

Launching Synthesis @ RS&H

February 15, 2018 Knowledge Architecture

Featured Guests

Jennifer Stutts, VP of Communications, Marketing & Strategy
Krystal Modigell, Marketing Communications Specialist

Webinar Summary

A couple years ago, RS&H was faced with a communications and information access problem.

Many of their 800 employees were struggling to find the information they needed to be effective and to understand what was happening across the business. At the same time, RS&H was preparing to onboard 200 – 300 employees. The management team knew they needed better infrastructure to support their growing workforce.

Today, they are meeting these fundamental business needs for 1,100 employees with Blaze, their Synthesis Intranet.

In this webinar, you’ll learn how RS&H:

Introduced Blaze as the go-to place for “all RS&H” news and dialog
Kept employee’s user experience at the center of their design
Used SMART goals to maintain alignment with stakeholders

If you only have a few minutes, we recommend jumping to two highlights: RS&H’s Knowledge Management Objectives (8:50) and Best Practice 2: Focus on the User (18:40).

Launching Synthesis @ Fuscoe

January 19, 2017 Knowledge Architecture

Featured Guests

Jeff Stempson, Director of Information Technology
Brandon Norton, Senior Graphic Designer

Webinar Summary

This month’s Office Hours featured an intranet tour of Fuscoe Engineering’s Synthesis intranet, ARC. Launching a Synthesis intranet in the fall of 2016 was an important milestone in Fuscoe’s knowledge management journey. Highlights of the new intranet include:

Analog Communities of Practice got a digital home
Disconnected and siloed key information about employees and projects is now accessible to all employees in a single system
Employees can now find fundamental information about how work is done at Fuscoe via a single, informative toolbox

In this webinar, Jeff and Brandon give a tour of Arc and share their insights on brand alignment and employee engagement. If you only have a few minutes, we recommend jumping to two intranet tour highlights: Engineering CADD Standards (21:40) and #AskARC (38:45).