We built this integration because several of our clients have created Information Technology and/or Design Technology articles in their Zendesk Help Centers. They want those articles to appear when their end users go to create new support tickets or to be available in Zendesk Chat.

That said, our clients using Zendesk would also like for that content to be available in Synthesis Search. Our intention with this integration is to give our clients using Zendesk the best of both worlds.

Once enabled, Synthesis will index articles in your Zendesk Help Center and return them in Synthesis Search Results as External Links.

If you’d like to integrate your Synthesis 6 Intranet with your Zendesk Help Center, just reach out to us at support@knowledge-architecture.com and we’ll get you started.

Enjoy!