The design technology landscape has fundamentally changed. What was once a manageable stack of tools has become a sprawling ecosystem—and the questions coming with it are no longer just about what the tools can do, but how they work right now, in this specific project context, under these particular constraints. Meanwhile, technical knowledge itself has a shorter shelf life than ever before.
This creates an impossible burden for centralized DT teams. No matter how talented or dedicated, they eventually hit the same breaking point: there's simply too much surface area to cover. Knowledge can't travel fast enough through a hub-and-spoke model when every market sector, project type, and team operates differently.
In this issue of Smarter by Design, we explore how Lionakis has approached this problem by making a fundamentally different organizational design choice. Rather than growing their central team, they distributed expertise into project teams—creating a network of 30 embedded change agents who bring design technology support directly to where the work is happening.
What makes their Design Technology Support Specialist (DTSS) program so compelling isn't just that it works—it's how it works. It scales support without scaling headcount. It builds resilience into the organization. And it transforms how knowledge moves through the firm—from hub-and-spoke to peer-to-peer, from reactive to proactive, from bottleneck to network.
But this distributed organizational design also does something else: it creates the foundation for AI-powered learning tools to amplify the network even further. By externalizing expertise from the core DT team's heads into structured digital learning content, Lionakis is making that knowledge accessible not just to humans, but to AI search and knowledge agents that can surface the right answer at the right moment. The human network and the digital infrastructure work together—each making the other more powerful.
This is a story about what happens when you stop trying to be everywhere at once and instead design conditions under which expertise can live close to the work. It's about the shift from instructor to architect, from delivering answers to building systems that help people find them. And it is a glimpse into the future of what the AEC learning organizations of the future will look like.
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