Video Collection: Critical Knowledge Transfer

You are surrounded by knowledge in your AEC firm. If you reflect for a few minutes, you’ll likely agree that not all of that knowledge is equal. Some knowledge in your firm is commoditized and easily replaced when people leave the firm. Some knowledge is outdated, wrong, and/or irrelevant, not missed when experts retire. However, there is another category of knowledge which comprises unique, hard-won, experience-based knowledge, which is essential to the success of your firm today, and in the future. Knowledge Management professionals call this “Critical Knowledge.” Critical Knowledge is the high-hanging fruit in your firm, located deep in the brains of your wisest people.

From September of 2016 through April of 2017 Knowledge Architecture sponsored an eight-month research project into Critical Knowledge Transfer. Dorothy Leonard, Chief Advisor of the Leonard-Barton Group and Professor Emerita of the Harvard Business School, led four firms—Shepley Bulfinch, SMMA, Dewberry, and HGA—in this project.

Below you will find Knowledge Architecture’s Critical Knowledge Collection, a boxed-set if you will. This KA Connect talk collection shares the individual experiences of each participating firm, as well as a deeper dive by Dorothy Leonard into the theory and practice of Critical Knowledge Transfer.

By watching these talks we hope you will walk away with a well-rounded perspective of the complex challenge of transferring Critical Knowledge, various Critical Knowledge Transfer strategies, and inspiration to move forward more effectively with Critical Knowledge Transfer within your firm.

Enjoy!

Experiments in Critical Knowledge Transfer at Shepley Bulfinch

Jim Martin of Shepley Bulfinch at KA Connect 2017.

In the fall of 2016, Shepley Bulfinch embarked upon an initiative to identify pockets of scarce, important, and hard-to-replace knowledge within their practice. Jim Martin shared lessons learned from the discovery process, approaches for capturing critical knowledge, and tactics for disseminating it to others in the firm.

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Posted: October 18th, 2017 | Filed under: Insights | Tags: | Comments Off on Video Collection: Critical Knowledge Transfer

4 Ways to Connect with Knowledge Architecture at Deltek Insight 2017

Insight 2017 Header

Each year we look forward to connecting with our clients at Deltek Insight. Insight provides a great opportunity to learn about Deltek’s latest technology, share strategies and tactics for successful implementations, discuss ideas for building on the Deltek platform, and learn how Knowledge Architecture clients are using Synthesis to get a higher return on their investments in Deltek Vision and Deltek Ajera.

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Posted: October 8th, 2017 | Filed under: General | Comments Off on 4 Ways to Connect with Knowledge Architecture at Deltek Insight 2017

Enhancing Technical Learning with KM Strategies at BWBR

“We don’t have 20 years to develop a 20-year architect.”

BWBR, a Minneapolis-based design firm, faced a converging set of business challenges over the last few years, including:

  • the retirement of their long-serving technical director
  • an influx of new talent direct from the college classroom
  • an increase in the complexity of their projects
  • accelerated project schedules driven by client demand, industry competition, and technological disruption

Sound familiar?

Enter the Landmark Learning Series—a wildly successful, grassroots technical learning program—created by BWBR to help bring architects and designers with less than five years of experience up to speed on the fundamentals of designing and documenting buildings.

Dan Hottinger and Stefnee Trzpuc share their behind-the-scenes story of creating the Landmark Learning Series in their KA Connect 2017 talk, Teach Them How to Fish: Enhancing Technical Learning with KM Strategies.

If capturing and sharing technical knowledge is a top priority for your AEC firm, you won’t want to miss this talk.

Teach Them How to Fish: Enhancing Technical Learning with KM Strategies

Dan Hottinger and Stefnee Trzpuc of BWBR at KA Connect 2017.

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Posted: August 29th, 2017 | Filed under: Insights | Tags: | Comments Off on Enhancing Technical Learning with KM Strategies at BWBR

KA Connect 2017 Conference Videos Now Available

All 18 talks and interviews from KA Connect 2017 are now available online.

Enjoy.

Posted: July 11th, 2017 | Filed under: General | Comments Off on KA Connect 2017 Conference Videos Now Available

Featured Video: Knowledge Management 101

In his KA Connect 2016 talk, Christopher Parsons shares his vision for the future of Knowledge Management in the AEC industry, which is based on Knowledge Architecture’s client work with over 90 leading AEC firms and producing seven KA Connect conferences on AEC Knowledge Management.

Watch this video to learn what knowledge management is, why it matters, and strategies for managing knowledge and building knowledge management teams.

Smarter by Design: A Knowledge Management Manifesto for the AEC Industry

Christopher Parsons of Knowledge Architecture at KA Connect 2016.

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Posted: April 18th, 2017 | Filed under: General, Insights | Tags: | Comments Off on Featured Video: Knowledge Management 101

Featured Video: The 7 Habits of Highly Effective Knowledge Management Organizations

“The best thing that could ever happen to you in KM is that you find a business problem you can solve. Start with a business problem, fix it, and then you have the creds to do whatever else you need to do in KM.”

So began Carla O’Dell’s fantastic keynote talk at KA Connect 2016. Carla is the CEO of APQC and is widely considered by the knowledge management community to be one of leading experts in the world. Her KA Connect 2016 talk, “The 7 Habits of Highly Effective Knowledge Management Organizations,” distilled decades of researched best practices and hard-won insights into forty minutes of pure KM gold.

As Carla would say, I hope ya’ll enjoy it.

The 7 Habits of Highly Effective Knowledge Management Organizations

Carla O’Dell of APQC at KA Connect 2016.

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Posted: March 6th, 2017 | Filed under: General, Guests | Comments Off on Featured Video: The 7 Habits of Highly Effective Knowledge Management Organizations

Announcing KA Connect 2017 Speakers + Talks

KA Connect 2017

Today we’re announcing the speaker lineup and program for KA Connect 2017, our annual Knowledge Management Conference for the AEC Industry. KA Connect 2017 will take place at San Francisco’s Yerba Buena Center for the Arts on May 2nd and 3rd.

Senior and emerging leaders from top AEC firms will gather to learn strategies and tactics for building successful knowledge management programs. A wide range of experts will share their knowledge through talks, case studies, and interviews on topics such as:

  • Knowledge Strategy
  • Critical Knowledge
  • Knowledge Mapping
  • Mentorship
  • Learning & Development
  • Expert Interviews
  • Lessons Learned
  • Best Practices
  • Intranets

Attendees will have ample time to network and collaborate with their peers in breakout groups.

You can review the full speaker lineup here and the conference program here.

If you are passionate about helping your AEC firm create, share, and manage knowledge more effectively, this is the conference for you.

We hope you’ll join us.

P.S. Early registration is available through February 11th. Learn more at http://ka-connect.com/conference.php.

Posted: January 18th, 2017 | Filed under: General | Comments Off on Announcing KA Connect 2017 Speakers + Talks

How Shepley Bulfinch Improved Knowledge Sharing through Measurement

AskFinch Defining Moment

The Defining Moment

In 2014, Mark Finneral, a director and technical architect at Shepley Bulfinch, logged over 177 questions and answers in an excel spreadsheet.

Mark was a magnet for questions because he is both technically savvy and a “nice guy.” Folks from both inside and outside the firm asked him very detailed, technical questions. While he was more than happy to answer the questions, he was starting to become concerned that the value he was providing to other project teams was coming at the expense of his utilization rate on his own projects. Perhaps even more concerning to Mark, was the the fact that only the people who asked him questions got value out of the face-to-face exchanges. (Well, Mark found the exchanges personally valuable as well.)

When the Technical Advisory Group (TAG) at Shepley Bulfinch learned about Mark’s spreadsheet, they realized they had a problem, which led them to ask the following questions:

  1. Is the quality of answers people are getting dependent on who they know and where they sit?
  2. Are we answering the same questions over and over?
  3. Are we learning from the experience of others?

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Posted: November 11th, 2016 | Filed under: Insights | Comments Off on How Shepley Bulfinch Improved Knowledge Sharing through Measurement

4 Ways to Connect with Knowledge Architecture at Deltek Insight 2016

insight_2016_banner_featured

Each year we look forward to connecting with our clients at Deltek Insight. Insight provides a great opportunity to learn about Deltek’s latest technology, share strategies and tactics for successful implementations, discuss ideas for building on the Deltek platform, and learn how Knowledge Architecture clients are using Synthesis to get a higher return on their investments in Deltek Vision and Deltek Ajera.

Read the rest of this entry »

Posted: October 31st, 2016 | Filed under: General | Comments Off on 4 Ways to Connect with Knowledge Architecture at Deltek Insight 2016

Announcing our Keynote Speakers for KA Connect 2017

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KA Connect 2017, will take place at San Francisco’s Yerba Buena Center for the Arts on May 2nd and 3rd.

We are happy to announce Larry Prusak and Dorothy Leonard as our keynote speakers. They are wonderful speakers, experts in their fields, and each will lend a valuable industry outsider’s perspective to our AEC knowledge management community. We’re certainly looking forward to their talks.

If you are passionate about helping your AEC firm find, share, and manage knowledge more effectively, this is the conference for you.

We hope you’ll join us.

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Posted: September 25th, 2016 | Filed under: General | Comments Off on Announcing our Keynote Speakers for KA Connect 2017