Featured Video: The 7 Habits of Highly Effective Knowledge Management Organizations

“The best thing that could ever happen to you in KM is that you find a business problem you can solve. Start with a business problem, fix it, and then you have the creds to do whatever else you need to do in KM.”

So began Carla O’Dell’s fantastic keynote talk at KA Connect 2016. Carla is the CEO of APQC and is widely considered by the knowledge management community to be one of leading experts in the world. Her KA Connect 2016 talk, “The 7 Habits of Highly Effective Knowledge Management Organizations,” distilled decades of researched best practices and hard-won insights into forty minutes of pure KM gold.

As Carla would say, I hope ya’ll enjoy it.

The 7 Habits of Highly Effective Knowledge Management Organizations

Carla O’Dell of APQC at KA Connect 2016.

01:50 The best thing that can ever happen to you in KM is that you find a business problem you can solve.
02:35 Definitions of Knowledge Management
03:10 Knowledge Management Is the Antidote to Corporate Amnesia
03:50 What happens when you don’t transfer best practices?
05:10 Most Experts Don’t Know What They Know
05:44 ProTip: Create Circumstances in Which Experts Answer Questions
05:57 1st Habit of Highly Effective Knowledge Management Organizations: FOCUS ON WHAT MATTERS
08:40 The Expertise Pipeline: Novices, Nex’perts, + Experts
10:51 2nd Habit of Highly Effective Knowledge Management Organizations: FORM FOLLOWS FUNCTION
13:30 ProTip: Find a way in your KM system to make sure when a search is done your Validated Best Practices are bubbling up to the top.
13:43 ProTip: How do you find out what kind of knowledge you need? One of the ways is with a Knowledge Map, so you can see the flow of knowledge and information.
14:42 Three Types of Knowledge Maps: Enterprise, Detailed, + Cross-Functional
16:25 ProTip: Any system that is predicated on the assumption that a busy human being will stop and fill out a form is doomed to failure.
18:25 3rd Habit of Highly Effective Knowledge Management Organizations: PEOPLE APPROACHES MAKE SYSTEM APPROACHES WORK
21:23 4th Habit of Highly Effective Knowledge Management Organizations: BE THERE AT THE TEACHABLE MOMENT
23:12 5th Habit of Highly Effective Knowledge Management Organizations: LEVERAGE THE CULTURE YOU HAVE
25:33 What makes technical cultures special?
25:51 Case Study: Schlumberger’s Eureka Communities
27:15 6th Habit of Highly Effective Knowledge Management Organizations: DON’T REINVENT BEST PRACTICES
28:10 What do mature KM Best Practice organizations have in common?
30:13 APQC’s Levels of KM Maturity (L1: Initiate, L2: Develop, L3: Standardize, L4: Optimize, L5: Innovate)
34:40 7th Habit of Highly Effective Knowledge Management Organizations: WATCH WHERE THE PUCK IS GOING
38:21 Don’t dither around. Find a problem, focus on what matters, and make it happen.

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Posted: March 6th, 2017 | Filed under: General, Guests | Comments Off on Featured Video: The 7 Habits of Highly Effective Knowledge Management Organizations

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