What makes for a great community manager?

Vanessa DiMauro gave a great talk at KA Connect 2014 called “Secrets of Great Communities and Community Managers.” Vanessa is uniquely qualified to speak to this topic. Her company, Leader Networks, specializes in helping businesses build deeper relationships with key stakeholders like clients, members, and employees through digital B2B communities.

In her talk, Vanessa shared 5 things that great communities and community managers do well. Vanessa’s talk will be up on the KA Connect website (along with all the other talks from the conference) in a few weeks. In the interim, here are Vanessa’s five secrets:

#1: Great online communities are strategic.
#2: Great online communities develop a 90-day plan, every 90 days.
#3: People come for content and stay for community.
#4: When online communities become great, the members take control.
#5: Great online communities demonstrate tangible value over time.

You can find more detail in this blog post. Anything to add?

Posted: July 10th, 2014 | Filed under: General | Comments Off on What makes for a great community manager?

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